FAQ

Billing

• Who is Collectly?

  Collectly is a trusted platform JCMG has chosen to manage our patient billing and payments. Collectly has been shown as a proven platform in providing seamless and secure billing and payment solutions.

  Learn more about Collectly on their website: collectly.co

• How will I receive my bill?

  You may receive text messages, emails, and/or paper statements with a link to view and pay your bill online. You may still pay in person at JCMG.
• Is it safe to pay my bill through Collectly?

  Yes, Collectly uses secure encryption technology to protect your payment information.
  A 3% transaction fee will be assessed for card payments. You can pay with FSA or HSA and avoid the fee.
• What if I have questions about my bill?

  You can contact the JCMG billing department directly at (573) 556-5791 or chat with a patient representative via the Collectly platform.
• Can I still pay my bill the old way?

  Yes, traditional payment methods (e.g., in-person, mail) are still available if you prefer.
• Can I avoid paying a transaction fee when paying through Collectly?

  Yes, you can avoid paying a transaction fee by paying with FSA or HSA, using an electronic check (ACH payment) through Collectly, paying your bill in person at JCMG, or mailing payment to JCMG. To use the electronic check method, simply provide your account and routing numbers at the time of payment.

  If you choose to pay with debit or credit card through Collectly, a 3% transaction fee will be assessed.