Attention
Effective June 1, 2026, there will be a standard charge of $25 for completing FMLA paperwork (WH-380-E & WH-380-F).
Effective May 19, 2025: MRI, CT, PET, and Nuclear Medicine radiology services must be paid prior to your scheduled appointment. If payment is not received, your imaging appointment may be canceled or rescheduled. Exceptions include imaging ordered by JCMG Oncology.
Patient Billing Platform Powered by Collectly
JCMG is excited to launch a new patient billing and payment platform on July 1, 2024, called Collectly. This new platform is designed to provide you with a more convenient and efficient way to manage your bills and statements.
View JCMG’s press release here.
We anticipate the transition to be seamless—and we are confident that Collectly will improve your billing and payment experience. Thank you for your patience during this change and for trusting JCMG with your healthcare.
Frequently Asked Questions
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No, a Physical Exam is a hands-on head-to-toe examination, while an Annual Wellness Visit (AWV) is a conversation, health risk assessment, and creation of a personalized prevention plan.
A Medicare AWV includes a health risk assessment, updating your medical/family history, cognitive impairment screening, depression screening, blood pressure check, and creating a screening schedule. An Office Visit is designed to diagnose, treat, or manage a new or existing medical condition or symptom.
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If you bring up a new symptom or a current illness requiring treatment during a wellness visit or physical, the visit may change to an office visit or be an additional office visit charge, which may require a co-pay.
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While your provider may discuss the visit creates a plan for screenings (like mammograms or colonoscopies), the tests themselves may be billed separately. Preventative screenings are usually free for Medicare beneficiaries.
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Labs ordered during a physical exam are not always considered screening. If there is a known condition and the labs are to follow up on that condition, the labs are no longer considered screening and these charges may apply to your deductible.
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If you have Medicare Part B, the initial "Welcome to Medicare" visit (a one-time initial preventative physical exam available within the first 12 months of having Part B) and subsequent annual wellness visits are free (no co-pay or deductible). You will need to check your individual insurance plan for specifics on coverage.
Your Action Steps
as a JCMG Patient
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1Check Your Phone, Email, and MailLook for communication from JCMG via Collectly.
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2Follow the Link or QR CodeClick on the link in the text message or email, or scan the QR code on the paper statement to view and pay your bill.
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3Pay Your Bill Securely Through CollectlyCollectly uses secure encryption technology to protect your payment informatiion. A 3% transaction fee will be assessed for card payments. You can pay with FSA or HSA and avoid the fee.
Contact Us if you have any questions, reach out to our billing dapartment.
Understanding Your Health Insurance
Health insurance can be difficult to navigate. If you have any questions on how your insurance works, reach out to your insurance provider. The information provided below is only a window into how your insurance might work, and not all of it might be relevant to your specific insurance.
- Monthly Premium
The amount you pay monthly to your insurance company to have health insurance. - Deductible
How much you have to spend for covered health services before your insurance company pays anything (except free preventative services). - Copayments (Copays) and Coinsurance
Payments you make to your healthcare provider each time you get care (for example, $25 for a doctor’s visit or 30% of allowable charges). - Out-of-Pocket Maximum
The most you have to spend on covered services during a benefit year (which includes deductibles, copayments, and coinsurance costs). After this amount is met, the insurance company pays 100% of covered services.
Types of Insurance Plans
Billing Information
JCMG accepts many insurance plans. Insurance claims will be filed and payments will come directly to JCMG. If applicable, secondary insurance will be filed. Any remaining coinsurance, deductible, and non-covered services will be billed to the patient by JCMG.
Medicaid: Co-payments will be collected at the time of service. Insurance claims will be filed and payments will come directly to JCMG. Any remaining spend down and non-covered services will be billed to the patient by JCMG. Medicaid patients failing to present a current Medicaid card will be responsible for charges incurred at the time of service.
Other Insurance Plans: If a patient’s insurance is one of JCMG’s participating plans, the patient is responsible for the co-payment, deductible, or co-insurance at the time of service. JCMG will file the claim, and payments will come directly to JCMG. Any remaining balances and non-covered services will be billed to the patient by JCMG.
If JCMG does not participate with an insurance plan, patients are responsible for payment at the time of service. JCMG will provide the patient with an itemized statement/claim to file with the insurance company.
