Attention
Effective May 19, 2025: MRI, CT, PET, and Nuclear Medicine radiology services must be paid prior to your scheduled appointment. If payment is not received, your imaging appointment may be canceled or rescheduled. Exceptions include imaging ordered by JCMG Oncology.
New Patient Billing Platform Powered by Collectly
JCMG is excited to launch a new patient billing and payment platform on July 1, 2024, called Collectly. This new platform is designed to provide you with a more convenient and efficient way to manage your bills and statements.
View JCMG’s press release here.
We anticipate the transition to be seamless—and we are confident that Collectly will improve your billing and payment experience. Thank you for your patience during this change and for trusting JCMG with your healthcare.
Frequently Asked Questions
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Yes, you can avoid paying a transaction fee by paying with FSA or HSA, using an electronic check (ACH payment) through Collectly, paying your bill in person at JCMG, or mailing payment to JCMG. To use the electronic check method, simply provide your account and routing numbers at the time of payment.
If you choose to pay with debit or credit card through Collectly, a 3% transaction fee will be assessed.
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Yes, traditional payment methods (e.g., in-person, mail) are still available if you prefer.
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You can contact the JCMG billing department directly at (573) 556-5791 or chat with a patient representative via the Collectly platform.
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Yes, Collectly uses secure encryption technology to protect your payment information.
A 3% transaction fee will be assessed for card payments. You can pay with FSA or HSA and avoid the fee. -
You may receive text messages, emails, and/or paper statements with a link to view and pay your bill online. You may still pay in person at JCMG.
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Collectly is a trusted platform JCMG has chosen to manage our patient billing and payments. Collectly has been shown as a proven platform in providing seamless and secure billing and payment solutions.
Learn more about Collectly on their website: collectly.co
Your Action Steps
as a JCMG Patient
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1Check Your Phone, Email, and MailLook for communication from JCMG via Collectly.
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2Follow the Link or QR CodeClick on the link in the text message or email, or scan the QR code on the paper statement to view and pay your bill.
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3Pay Your Bill Securely Through CollectlyCollectly uses secure encryption technology to protect your payment informatiion. A 3% transaction fee will be assessed for card payments. You can pay with FSA or HSA and avoid the fee.
Contact Us if you have any questions, reach out to our billing dapartment.
Understanding Your Health Insurance
Health insurance can be difficult to navigate. If you have any questions on how your insurance works, reach out to your insurance provider. The information provided below is only a window into how your insurance might work, and not all of it might be relevant to your specific insurance.
- Monthly Premium
The amount you pay monthly to your insurance company to have health insurance. - Deductible
How much you have to spend for covered health services before your insurance company pays anything (except free preventative services). - Copayments (Copays) and Coinsurance
Payments you make to your healthcare provider each time you get care (for example, $25 for a doctor’s visit or 30% of allowable charges). - Out-of-Pocket Maximum
The most you have to spend on covered services during a benefit year (which includes deductibles, copayments, and coinsurance costs). After this amount is met, the insurance company pays 100% of covered services.
Types of Insurance Plans
Billing Information
JCMG accepts many insurance plans. Insurance claims will be filed and payments will come directly to JCMG. If applicable, secondary insurance will be filed. Any remaining coinsurance, deductible, and non-covered services will be billed to the patient by JCMG.
Medicaid: Co-payments will be collected at the time of service. Insurance claims will be filed and payments will come directly to JCMG. Any remaining spend down and non-covered services will be billed to the patient by JCMG. Medicaid patients failing to present a current Medicaid card will be responsible for charges incurred at the time of service.
Other Insurance Plans: If a patient’s insurance is one of JCMG’s participating plans, the patient is responsible for the co-payment, deductible, or co-insurance at the time of service. JCMG will file the claim, and payments will come directly to JCMG. Any remaining balances and non-covered services will be billed to the patient by JCMG.
If JCMG does not participate with an insurance plan, patients are responsible for payment at the time of service. JCMG will provide the patient with an itemized statement/claim to file with the insurance company.
