Attention
Effective June 1, 2026, there will be a standard charge of $25 for completing FMLA paperwork (WH-380-E & WH-380-F).
Effective May 19, 2025: MRI, CT, PET, and Nuclear Medicine radiology services must be paid prior to your scheduled appointment. If payment is not received, your imaging appointment may be canceled or rescheduled. Exceptions include imaging ordered by JCMG Oncology.
Patient Billing Platform Powered by Collectly
JCMG is excited to launch a new patient billing and payment platform on July 1, 2024, called Collectly. This new platform is designed to provide you with a more convenient and efficient way to manage your bills and statements.
View JCMG’s press release here.
We anticipate the transition to be seamless—and we are confident that Collectly will improve your billing and payment experience. Thank you for your patience during this change and for trusting JCMG with your healthcare.
Frequently Asked Questions
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A Medicare Annual Wellness Visit (AWV) is a preventive service designed to help you stay healthy over time. Rather than a hands-on physical exam, this visit focuses on prevention, identifying potential risks, and creating a personalized plan for your care.
During this visit, your care team will:
• Complete a health risk assessment
• Review your medical and family history
• Screen for cognitive concerns
• Screen for depression
• Check your blood pressure
• Create a personalized plan, including recommended screenings and vaccinesIf you are new to Medicare, you may also be eligible for a one-time “Welcome to Medicare” visit, also called the Initial Preventive Physical Exam (IPPE). This visit is available within your first 12 months of enrolling in Medicare Part B and helps establish a baseline for your health.
Medicare Part B typically covers both the one-time “Welcome to Medicare” visit and yearly Annual Wellness Visits at no cost to you. These visits do not usually require a copay or deductible. However, coverage can vary depending on your specific insurance plan, so it is always a good idea to confirm details before your appointment.
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A Physical Exam is an evaluation of your general health. During this visit, your provider checks vital signs and examines major body systems to assess how your body is functioning.
This visit may also include reviewing your medical history, discussing preventive care, and addressing any concerns you might bring up. It is a more hands-on assessment than a Medicare Annual Wellness Visit and may include additional services based on your individual health needs, such as screenings or lab work. Depending on why they are ordered, some tests or lab work may not be considered preventive services and may be billed separately.
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An Office Visit is designed to evaluate, diagnose, and treat a new or existing medical condition. This type of appointment is appropriate if you are experiencing symptoms, need help managing a chronic condition, or require medication adjustments.
Examples include concerns like new pain, illness, or follow-up for ongoing conditions such as high blood pressure or diabetes.
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Your provider may discuss recommended screenings during a Physical Exam or a Medicare Annual Wellness Visit (i.e., mammograms, colonoscopies, etc.). The tests themselves are typically scheduled for a later date and billed separately. Preventive screenings are usually covered for Medicare beneficiaries, though coverage may vary depending on the screening and your specific insurance plan.
Your Action Steps
as a JCMG Patient
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1Check Your Phone, Email, and MailLook for communication from JCMG via Collectly.
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2Follow the Link or QR CodeClick on the link in the text message or email, or scan the QR code on the paper statement to view and pay your bill.
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3Pay Your Bill Securely Through CollectlyCollectly uses secure encryption technology to protect your payment informatiion. A 3% transaction fee will be assessed for card payments. You can pay with FSA or HSA and avoid the fee.
Contact Us if you have any questions, reach out to our billing dapartment.
Understanding Your Health Insurance
Health insurance can be difficult to navigate. If you have any questions on how your insurance works, reach out to your insurance provider. The information provided below is only a window into how your insurance might work, and not all of it might be relevant to your specific insurance.
- Monthly Premium
The amount you pay monthly to your insurance company to have health insurance. - Deductible
How much you have to spend for covered health services before your insurance company pays anything (except free preventative services). - Copayments (Copays) and Coinsurance
Payments you make to your healthcare provider each time you get care (for example, $25 for a doctor’s visit or 30% of allowable charges). - Out-of-Pocket Maximum
The most you have to spend on covered services during a benefit year (which includes deductibles, copayments, and coinsurance costs). After this amount is met, the insurance company pays 100% of covered services.
Types of Insurance Plans
Billing Information
JCMG accepts many insurance plans. Insurance claims will be filed and payments will come directly to JCMG. If applicable, secondary insurance will be filed. Any remaining coinsurance, deductible, and non-covered services will be billed to the patient by JCMG.
Medicaid: Co-payments will be collected at the time of service. Insurance claims will be filed and payments will come directly to JCMG. Any remaining spend down and non-covered services will be billed to the patient by JCMG. Medicaid patients failing to present a current Medicaid card will be responsible for charges incurred at the time of service.
Other Insurance Plans: If a patient’s insurance is one of JCMG’s participating plans, the patient is responsible for the co-payment, deductible, or co-insurance at the time of service. JCMG will file the claim, and payments will come directly to JCMG. Any remaining balances and non-covered services will be billed to the patient by JCMG.
If JCMG does not participate with an insurance plan, patients are responsible for payment at the time of service. JCMG will provide the patient with an itemized statement/claim to file with the insurance company.
