Patient Billing
Effective August 1, 2024, patients with high-deductible health plans or patients who self-pay will be required to pay $100.00 at the time of service at all JCMG clinics. This does not apply to patients who have a set co-pay. This payment will be applied to your bill and will result in fewer statements. Please contact the JCMG Billing Team if you have any questions.
New Patient Billing Platform Powered by Collectly
JCMG is excited to launch a new patient billing and payment platform on July 1, 2024, called Collectly. This new platform is designed to provide you with a more convenient and efficient way to manage your bills and statements.
View JCMG’s press release here.
We anticipate the transition to be seamless—and we are confident that Collectly will improve your billing and payment experience. Thank you for your patience during this change and for trusting JCMG with your healthcare.
Enhanced Convenience: Manage your bills and statements through text or email and receive billing support via live chats and a more accessible call center.
Easy Payment Options: Pay your bills online quickly and securely.
Improved Communication: Get timely reminders and updates about your bills.
Who is Collectly?
Collectly is a trusted platform JCMG has chosen to manage our patient billing and payments. Collectly has been shown as a proven platform in providing seamless and secure billing and payment solutions.
Learn more about Collectly on their website: collectly.co
How will I receive my bill?
You may receive text messages, emails, and/or paper statements with a link to view and pay your bill online. You may still pay in person at JCMG.
Is it safe to pay my bill through Collectly?
Yes, Collectly uses secure encryption technology to protect your payment information.
A 3% convenience fee will be assessed for card payments. You can pay with your account and routing numbers as an ACH payment (e-check) to avoid this fee.
What if I have questions about my bill?
You can contact the JCMG billing department directly at (573) 556-5791, chat with a patient representative via the Collectly platform, or email us at billingoffice@jcmg.org.
Can I still pay my bill the old way?
Yes, traditional payment methods (e.g., in-person, mail) are still available if you prefer.
Can I avoid paying a convenience fee when paying through Collectly?
Yes, you can avoid paying a convenience fee by using an electronic check (ACH payment) through Collectly, paying your bill in person at JCMG, or mailing payment to JCMG. To use the electronic check method, simply provide your account and routing numbers at the time of payment.
If you choose to pay through Collectly using a card, a 3% convenience fee will be assessed.
- Check Your Phone, Email, and Mail: Look for communication from JCMG via Collectly.
- Follow the Link or QR Code: Click on the link in the text message or email, or scan the QR code on the paper statement to view and
- Pay your bill securely through Collectly: Collectly uses secure encryption technology to protect your payment information. A 3% convenience fee will be assessed for card payments. You can pay with your account and routing numbers as an ACH payment (electronic check) to avoid this fee.
- Contact Us: If you have any questions, reach out to our billing department.
Understanding Your Health Insurance
Health insurance can be difficult to navigate. If you have any questions on how your insurance works, reach out to your insurance provider. The information provided below is only a window into how your insurance might work, and not all of it might be relevant to your specific insurance.
Monthly Premium: The amount you pay monthly to your insurance company to have health insurance.
Deductible: How much you have to spend for covered health services before your insurance company pays anything (except free preventative services).
Copayments (Copays) and Coinsurance: Payments you make to your healthcare provider each time you get care (for example, $25 for a doctor’s visit or 30% of allowable charges).
Out-of-Pocket Maximum: The most you have to spend on covered services during a benefit year (which includes deductibles, copayments, and coinsurance costs). After this amount is met, the insurance company pays 100% of covered services.
Types of Insurance Plans
| Health Maintenance Organization (HMO) | Preferred Provider Organization (PPO) | High-Deductible Health Plan (HDHP) | |
| Premium Costs | In Between PPO and HDHP | Typically Higher | Typically Lower |
| Deductible/Out-of-Pocket Costs | Typically Lower | In Between HDHP and HMO | Typically Higher |
| HAS Compatible Plan | No | No | Yes |
| In-Network Benefits | Yes | Yes | Yes |
| Out-of-Network Benefits | No, Unless an Emergency | Yes, but Higher Cost to You | Yes, but Higher Cost to You |
| PCP is the Gatekeeper | Yes | No | No |
| Requires Referral From Your PCP | Yes | No | No |
Billing Information
JCMG accepts many insurance plans. Insurance claims will be filed and payments will come directly to JCMG. If applicable, secondary insurance will be filed. Any remaining coinsurance, deductible, and non-covered services will be billed to the patient by JCMG.
Medicaid: Co-payments will be collected at the time of service. Insurance claims will be filed and payments will come directly to JCMG. Any remaining spend down and non-covered services will be billed to the patient by JCMG. Medicaid patients failing to present a current Medicaid card will be responsible for charges incurred at the time of service.
Other Insurance Plans: If a patient’s insurance is one of JCMG’s participating plans, the patient is responsible for the co-payment, deductible, or co-insurance at the time of service. JCMG will file the claim, and payments will come directly to JCMG. Any remaining balances and non-covered services will be billed to the patient by JCMG.
If JCMG does not participate with an insurance plan, patients are responsible for payment at the time of service. JCMG will provide the patient with an itemized statement/claim to file with the insurance company.
Uninsured: Patients are expected to pay when services are rendered. JCMG offers a 25% discount if paid in full at the time of service. Exceptions include: Weight Treatment Center, Pharmacy, Laser & Vein Center, sports physicals, DOT physicals, 3D ultrasound, CT Angiogram, hearing aids, and cosmetic products and services.
JCMG Surgery Center: The JCMG Surgery Center is operated as a separate facility than JCMG. Therefore, Patients will receive a separate bill for services rendered in the JCMG Surgery Center.
Laboratory: A separate bill may be sent for laboratory services that are processed by an outside laboratory.
Radiology/Imaging: JCMG’s Radiology services function as an independent diagnostic facility with equipment in multiple departments. Therefore, patients may be responsible for additional co-payment for radiology services, whether in the physician office or in a separate facility depending on patient’s insurance plan.
JCMG Central Billing Office: The JCMG Billing Office is located in the JCMG Medical Building at 1241 West Stadium Blvd, Jefferson City, MO 65109. They are open 8:00 a.m. to 4:30 p.m., Monday through Friday.
Payment Types Accepted: JCMG accepts Visa, MasterCard, Discover, American Express, cash, check, or money order for payment.
