Dear Valued Patients,
JCMG is excited to launch a new patient billing and payment platform on July 1, 2024, called Collectly. This new platform is designed to provide you with a more convenient and efficient way to manage your bills and statements.
Why the Change?
- Enhanced Convenience: Manage your bills and statements through text or email and receive billing support via live chats and a more accessible call center.
- Easy Payment Options: Pay your bills online quickly and securely.
- Improved Communication: Get timely reminders and updates about your bills.
What to Expect:
- Communications from JCMG via Collectly: You will receive communications from JCMG that will come from the Collectly platform with your bill/statement.
- Secure Payments: Follow the instructions in the text message, email, or paper statement to view and pay your bill online conveniently and securely.
- Customer Support: If you have any questions or need assistance, our team is here to help through live chats and a more robust call center.
FAQs:
- Who is Collectly?
- Collectly is a trusted platform JCMG has chosen to manage our billing and payments. Collectly has been shown as a proven platform in providing seamless and secure billing and payment solutions.
- How will I receive my bill?
- You may receive text messages, emails, and/or paper statements with a link to view and pay your bill online.
- Is it safe to pay my bill through Collectly?
- Yes, Collectly uses secure encryption technology to protect your payment information.
- What if I have questions about my bill?
- You can contact the JCMG billing department directly at (573) 556-5791, chat with a patient representative via the Collectly platform, or email us at billingoffice@jcmg.org.
- Can I still pay my bill the old way?
- Yes, traditional payment methods (e.g., in-person, mail) are still available if you prefer.
Your Action Steps:
- Check Your Phone, Email, and Mail: Look for communication from JCMG via Collectly.
- Follow the Link or QR Code: Click on the link in the text message, email or QR code on the paper statement to view and pay your bill securely via Collectly.
- Contact Us: If you have any questions, reach out to our billing department.
Contact Information:
Billing Department Phone Number: (573) 556-5791
Billing Department Email: billingoffice@jcmg.org
We anticipate the transition to be seamless—and we are confident that Collectly will improve your billing and payment experience. Thank you for your patience during this change and for trusting JCMG with your healthcare.
Sincerely,
Jefferson City Medical Group
www.jcmg.org/billing | (573) 556-5791
